General Terms & Conditions

These General Terms and Conditions ("Terms") govern your use of our website, applications, learning portals and other products and services ("Services").

Please note the corporate operational structure governing these Services:

  • System Ownership: This online platform, learning management system (LMS), website and all underlying technical infrastructure are solely owned and operated by GTG Global Limited (Company Number: 15026292).

  • Training Facilitation:. All educational courses, content delivery, training facilitation, certificates and commercial training operations are fulfilled and managed by TTH Group Limited (trading as Vocational Training Hub, hereinafter referred to as "the Company", "we", "us" or "our").

Please read these Terms carefully. By actively using our Services, you agree to be bound by these Terms, including the policies referenced herein. If you are a corporate client or business user, these Terms include a binding arbitration agreement and a group litigation waiver.

1. Using Vocational Training Hub

1.1 Who may use our services

You may use our Services only if you can form a binding contract with the Company, and only in compliance with these Terms and all applicable local, national and international laws. When you create your Vocational Training Hub account, you must provide us with accurate and complete information, and you agree to keep this data updated. Any individual under the age of 16 must be supported and authorised by a parent, legal guardian or school representative to enter into these terms.

1.2 Our license to you

Subject to these Terms and our internal operational policies (including our Acceptable Use Policy and Learner Code of Conduct), we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use our Services. You may download content from our Services only for your personal, non-commercial educational use, unless you obtain our express written permission.

You agree not to share access to your account or your login credentials with any third party. Using our Services does not grant you ownership of, or any intellectual property rights in, our Services or the commercial content you access.

2. Content Offerings & Academic Credits

2.1 Changes to Content Offerings

The Company offers courses, training models and material ("Content Offerings") from various external authors, internal creators and industry providers ("Content Providers"). The Company reserves the right to cancel, interrupt, reschedule or modify any Content Offerings, or change the point value or weight of any assignment, quiz or assessment, either solely or in accordance with Content Provider requirements.

2.2 Professional and Academic Credits

Unless explicitly stated in writing in connection with an officially accredited vocational body or awarding organisation, completion of a Content Offering does not confer standard academic degrees or university credits. There is no presumption that external institutions or regulatory frameworks will universally accept our training hours or Continuous Professional Development (CPD) points.

You agree not to claim credit for completing a Content Offering unless you have successfully earned an official course certificate issued by us.

2.3 Disclaimer of Institutional Relationship

Except where explicitly part of a formally accredited qualification pathway or apprenticeship program outlined in a corporate subscription, your participation in any Content Offerings does not:

  • Establish any direct employment, partnership or institutional relationship between you and any third-party Content Provider.

  • Enrol or register you as a student in any external Content Provider institution or awarding body.

  • Entitle you to utilise the physical resources or facilities of any external Content Provider

3. User Content & Feedback

3.1 User Content

The Services enable you to share your content, such as homework, quizzes, exams, projects, forum posts and practical logs ("User Content"), with the Company, instructors and other learners. You retain all pre-existing intellectual property rights in, and remain solely responsible for, the User Content you create. User Content does not include master course layouts, video recordings, structures or source materials placed onto our platform by us or our Content Providers.

3.2 How We May Use User Content

To the extent that you provide User Content, you grant the Company a fully transferable, royalty-free, perpetual, sub-licensable, non-exclusive, worldwide licence to copy, distribute, modify, create derivative works based on, publicly perform, publicly display and otherwise use your User Content for educational delivery, platform optimisation and marketing purposes. We reserve the right to modify or remove content or user accounts should a breach of these Terms occur.

3.3 Feedback

By submitting any suggestions, ideas, comments or other feedback regarding the Services ("Feedback"), you grant us the right to use the Feedback without any restriction, timeframe or financial compensation to you.

4. Platform Security

We care about the security of our users and learners. While we actively work to safeguard the encryption and security of your account, the Company cannot guarantee that unauthorised third parties will never defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing support@vocationaltraininghub.com.

5. Third-Party Links and Content

Through our platform, you may have the ability to access digital links, tools, and content provided by third parties. The Company cannot guarantee that such third-party content will be free of malware or material you may find objectionable. The Company disclaims any direct responsibility or liability related to your interaction with third-party sites or systems.

6. Copyright and Trademark Protection

All training videos, documentation, platforms and course code deployed on the platform are the exclusive intellectual property of the Company and its infrastructure partner, Global Technology Group Limited. Unauthorised copying, distribution, downloading or scraping of our materials is strictly prohibited and will result in immediate termination of service and potential legal recovery actions for breach of copyright.

7. Education Research

Records of your participation in courses, completion rates and platform interactions may be utilised for internal education research and statistical analysis to advance vocational learning. Research findings will be managed and reported strictly at the aggregate level, and your personal identity will never be disclosed without your express consent, in accordance with our Privacy Policy.

8. Vocational and Job Requirements

Professional licensure, statutory certification and specific job requirements for various vocational roles (such as Adult Care, Early Years, or Children's Homes) vary significantly by region, local authority and individual employer.

The Company does not guarantee employment, promotion or specific regulatory licensure purely on the basis of your completion of a Content Offering. You are solely advised to investigate whether our specific Content Offering meets your exact professional or institutional needs before purchasing subscriptions or credits.

9. Modifying or Terminating Our Services

We are constantly updating, refining and improving our digital platforms. We may add or remove functions, features or training paths, and we may suspend or stop part of our Services altogether. Accordingly, the Company may terminate your use of any Service or revoke your access token for any material breach of these Terms, non-payment or critical regulatory updates.

10. Commercial Disclaimers

To the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Company specifically disclaims any and all warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. You acknowledge and agree that any access to or use of the services is at your own risk.

11. Limitation of Liability

11.1 Statutory Carve-Outs (Mandatory UK Provision)

Nothing in these Terms shall limit or exclude the Company's liability for:

  • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

  • Fraud or fraudulent misrepresentation.

  • Any other matter in respect of which it would be unlawful for us to exclude or restrict liability under applicable UK law.

11.2 Liability Cap

Subject to clause 11.1, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages or any loss of profits, revenues, commercial opportunities, data, goodwill or intangible losses resulting from your access to or use of the Services.

In no event shall our aggregate liability for all claims related to the Services exceed twenty pounds sterling (£20.00) or the total amount of fees received by the Company from you for the paid services during the past six (6) months, whichever is greater.

11.3 Time Limit on Claims

Except where prohibited by the Consumer Rights Act 2015, you agree that any formal legal cause of action related to the Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is contractually barred.

12. Indemnification

You agree to indemnify, defen, and hold harmless the Company (TTH Group Limited) and its platform partner (Global Technology Group Limited) from any and all third-party claims, liabilities, expenses and damages (including reasonable legal fees) attributable to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or the rights of any third party; or (c) your User Content's infringement of third-party intellectual property.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.

Subject to Section 14 (Arbitration), the parties agree that the courts of England and Wales shall have exclusive jurisdiction. This section does not deprive individual consumers of any mandatory statutory protections under the laws of the specific country within the UK (e.g., Scotland or Northern Ireland) in which they habitually reside.

14. Dispute Resolution and Binding Arbitration

14.1 Scope of Arbitration

If you are accessing the Services as a business, corporate subscriber or independent contractor, you and the Company agree to submit to binding arbitration any and all disputes, claims or controversies arising out of or relating to our Services, these Terms or your commercial relationship with us (each a “Claim”).

14.2 Consumer Exception

If you are an individual consumer accessing the platform for personal use, this mandatory arbitration clause does not apply to you. You retain your statutory right to bring qualifying claims in the County Court (including the Small Claims Track) on an individual basis.

14.3 Arbitration Framework

Any commercial Claims shall be submitted for binding arbitration in accordance with the provisions of the Arbitration Act 1996. A single, independent arbitrator shall be mutually agreed upon by the parties. In default of agreement within 14 days of a dispute being referred, the arbitrator shall be appointed by the President of the Chartered Institute of Arbitrators (CIArb) or The Law Society of England and Wales. The arbitration shall take place in England, and the language shall be English.

14.4 Arbitrator Requirements & Costs

The arbitrator shall be a qualified solicitor or barrister with a current practising certificate in England and Wales (with at least five years of post-qualification experience) or a retired UK judge. Except where otherwise directed by the arbitrator in accordance with the Arbitration Act 1996, the unsuccessful party shall bear the reasonable costs of the arbitration proceedings, including the arbitrator's fees and the reasonable legal and administrative costs incurred by the prevailing party. All proceedings shall remain strictly confidential.

14.5 Group and Representative Action Waiver

All claims, disputes or arbitration proceedings under this Agreement must be brought on an individual basis and not as a claimant, group member or representative in any corporate class or group litigation proceeding. The arbitrator may not consolidate, join or manage the claims of multiple parties into a single proceeding.

14.6 Severability of Dispute Terms

If any provision or part-provision of this Arbitration Section is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deleted, leaving the rest of this section in full effect, provided that the restriction on group actions remains intact.

15. General Terms

15.1 Revisions to the Terms

We reserve the right to revise these Terms at our sole discretion at any time. Any revisions will be effective immediately upon posting to our Site. For any material changes, we will take reasonable steps to notify you via a banner on the website homepage, an email notification or a direct account alert. Your continued use of the Services after publication constitutes binding acceptance of the revised Terms.

15.2 Severability and Waiver

If any provision of these Terms is deemed unenforceable under local statutory law, this will not affect the validity or enforceability of any other terms. No failure or delay by either party to exercise any right or remedy provided under these Terms shall constitute a waiver of that or any other right or remedy.

15.3 Third-Party Rights

Our system infrastructure partner, Global Technology Group Limited, and our authorised Content Providers are designated third-party beneficiaries of these Terms and may directly enforce provisions that relate to them or protect their proprietary intellectual property. Otherwise, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these agreements

15.4 Contact for Governance and Inquiries

If you have any questions about these terms or wish to submit a formal governance inquiry, please contact us at support@vocationaltraininghub.com or via our registered operating office at:

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